e-book and book Service Quality Within Hotels

Service Quality Within Hotels. Theory and Practice. How to assess service quality in Hotels. Research and Managerial Implications.
This e-book, work of art, instruction, manual, writing and consulting was completed in the start of the current millenium. It is the first work in the world that evaluated service quality in hotels. It is also a move by move guide that will enable hotel owners, hotel managers, marketing managers, management consultants, tourism consultants, ministers of tourism and others to assess service quality within a hotel, hotels, group of hotels, hotels in a town, hotels in a city, hotels in an area, hotels in an island, hotels in a region, hotels in a country, tour operators, travel agencies, hotels in a continent and hotels in the world. 9% of the net revenues of each month will be donated randomly to charity organisations or non-profit organisations in Americas, Asia, Africa, Europe, and Oceania, in order to feed people. It’s value would be significantly higher if we sold it in paper format.

You can buy it at the below locations:

Service Quality Within Hotels

Service Quality Within Hotels: Theory, Evaluation Practice of Service Quality

Michael Kassotakis MCIM – Brief Biography

Michael Kassotakis BA, MSc, MCIM, MCMI was born in Heraklion, Crete, Hellas (Greece). He is citizened and registered in Piraeus, Hellas (Greece). His routes and ancestors come from Minor Asia, China and Crete. His Maiden Name is Iliou-Liou and it is estimated that he comes from The Chinese Royal Dynasty of Liu.

He is also the President and Managing Director of E-BCR, a European Management Consultant-Researcher and Business services provider.

Initially, he was brought up by a maritime family and gained experience from The Greatest Hellenic Harbour Piraeus. He distinquished himself professionally.

His first jobs refer to assistant builder, assistant of aluminium and iron constructions, basketball player, salesman, hotel clerk, distributor of dental plates, leather cord hand picker, music tapes recorder, rent a car clerk and walker-on from 1980 until 1995.

He is well – known for offering electronic, business, consulting and research services. It is remarkable that he offered significant services for the 2004 Summer Olympic Games and the International Olympic Committee in Greece.

Michael Kassotakis started his work experience in the early 1980’s and graduated from the Business Organisation and Management Department of Piraeus University, while he was offering his services as Supervisor of Captain’s Office for the Hellenic Navy.  His graduate degree and naval services were completed in 1998.

He started his postgraduate experience in Stirling University, Scotland, United Kingdom in 1999. He and some of his classmates completed various significant business and marketing projects like Assessment of Service Quality, World Market Attractiveness, Marketing Plans etc. The postgraduation was completed in the New Millenium (2000, MSc in Marketing).

He continued his remarkable business services by completing significant business and economic projects and studies (Tourism Development – Marketing Expertise, Hotel Sector, IT Hardware, Quick Service Restaurants, Computers etc) on behalf of major companies.

He is a member of The Chartered Institute of Management (MCMI), a Full member of The Chartered Institute of Marketing (MCIM),  a licensed economist and tax accountant of the Economic Chamber of Greece, a member of the British-Hellenic chamber of Commerce, a member of the British Graduates Society, a member of the Alumni of Stirling University and a member of the Internet Society.

In 2010’s he was/is a member in significant professional and business organisations, while he offers electronic, business, consulting, research services and online shopping. He can also manage investments in Hellas, Europe and Rest of the World.