e-book and book Service Quality Within Hotels

Service Quality Within Hotels. Theory and Practice. How to assess service quality in Hotels. Research and Managerial Implications.
This e-book, work of art, instruction, manual, writing and consulting was completed in the start of the current millenium. It is the first work in the world that evaluated service quality in hotels. It is also a move by move guide that will enable hotel owners, hotel managers, marketing managers, management consultants, tourism consultants, ministers of tourism and others to assess service quality within a hotel, hotels, group of hotels, hotels in a town, hotels in a city, hotels in an area, hotels in an island, hotels in a region, hotels in a country, tour operators, travel agencies, hotels in a continent and hotels in the world. 9% of the net revenues of each month will be donated randomly to charity organisations or non-profit organisations in Americas, Asia, Africa, Europe, and Oceania, in order to feed people. It’s value would be significantly higher if we sold it in paper format.

You can buy it at the below locations:

Service Quality Within Hotels

Service Quality Within Hotels: Theory, Evaluation Practice of Service Quality

Michael Kassotakis MCIM – Brief Biography

Michael Kassotakis BA, MSc, MCIM, MCMI was born in Heraklion, Crete, Hellas (Greece). He is citizened and registered in Piraeus, Hellas (Greece). His routes and ancestors come from Minor Asia, China and Crete. His Maiden Name is Iliou-Liou and it is estimated that he comes from The Chinese Royal Dynasty of Liu.

He is also the President and Managing Director of E-BCR, a European Management Consultant-Researcher and Business services provider.

Initially, he was brought up by a maritime family and gained experience from The Greatest Hellenic Harbour Piraeus. He distinquished himself professionally.

His first jobs refer to assistant builder, assistant of aluminium and iron constructions, basketball player, salesman, hotel clerk, distributor of dental plates, leather cord hand picker, music tapes recorder, rent a car clerk and walker-on from 1980 until 1995.

He is well – known for offering electronic, business, consulting and research services. It is remarkable that he offered significant services for the 2004 Summer Olympic Games and the International Olympic Committee in Greece.

Michael Kassotakis started his work experience in the early 1980’s and graduated from the Business Organisation and Management Department of Piraeus University, while he was offering his services as Supervisor of Captain’s Office for the Hellenic Navy.  His graduate degree and naval services were completed in 1998.

He started his postgraduate experience in Stirling University, Scotland, United Kingdom in 1999. He and some of his classmates completed various significant business and marketing projects like Assessment of Service Quality, World Market Attractiveness, Marketing Plans etc. The postgraduation was completed in the New Millenium (2000, MSc in Marketing).

He continued his remarkable business services by completing significant business and economic projects and studies (Tourism Development – Marketing Expertise, Hotel Sector, IT Hardware, Quick Service Restaurants, Computers etc) on behalf of major companies.

He is a member of The Chartered Institute of Management (MCMI), a Full member of The Chartered Institute of Marketing (MCIM),  a licensed economist and tax accountant of the Economic Chamber of Greece, a member of the British-Hellenic chamber of Commerce, a member of the British Graduates Society, a member of the Alumni of Stirling University and a member of the Internet Society.

In 2010’s he was/is a member in significant professional and business organisations, while he offers electronic, business, consulting, research services and online shopping. He can also manage investments in Hellas, Europe and Rest of the World.

 

Grand Tour of East Crete: Heraklio and Lasithi

Grand Tour of East Crete: Heraklio and Lasithi

I crossed a Grand Place of East Crete:Heraklio and Lasithi in 18/08/2012 and 19/08/2012. It was God’s Will to do it and this happens once in a Millennium. I started the tour from Nea Alikarnassos towards Malia. Then I went up to the Mountain Selena. I stopped at Mohos district for a drink. Some friendly people and traditional taverns were there. One exception, a thin man with a moustache who throwed a small bottle of water under my car but anyway, I think he was joking. I stayed until 15:30 Then I started driving like a F1 Driver. It was very dangerous because the roads were narrow. I followed the route from Mochos to Kera and Tzermiado and I made a really Fast Round of Lasithi Plateau and then I started going down from Mesa Lasithi to Zenia, Adrianos with a quick stop for fuel at Agios Nikolaos. Then I continued going down from Agios Nikolaos to Istro, Pachia Ammos towards Ierapetra. I entered Ierapetra and then I turned towards the South East Lasithi. I passed Ierapetra Camping and I stopped at Korali Beach for Swimming. The wind was blowing very strong so that tiny sand stones were flying. The Game continued between 20:00-21:00, when I took the road to the “Queen of South Crete”: Ierapetra. I had some pork meat and Soft Drinks and a Cold Coffee at the East Part of Ierapetra. Then I took the road towards Myrtos, crossing Gra Ligia, Stomio and Neos Myrtos.  I crossed Myrtos between 21:30-22:00 and entered Viannos Municipality (Tertsa) about 22:00. (18/08).I spend the night at a peaceful beach West of Tertsa District (19/08). It was a Miracle. I was staring at the Night Sky who was crystal clear and hundreds of stars were shining. Some Fishing Boats were still on the Livikos Sea till early in the morning. I woke up about 07:00 am and the sea was calm. I “washed my face and body” with a short swim. Then I continued towards Psari Phorada, where I arrived between 08:20-09:00. I had some drinks and sweets and I went for swimming until 13:00-14:00. I had two ice creams and a soft drink and then I took the road back to Heraklion, crossing the Omalos Mountain to Viannos, Panagia, Kasteli, Kalo Chorio, Koxari, Gouves. I reached the North National Highway of Crete between 17:00-18:00 and finished between 17:30-18:00.

It was a unigue driving and tour experience. E-BCR, Michael Kassotakis, www.e-bcr.com