Quotes from President Barack Obama, USA

This is a selection of quotes from the 57th Presidential Inauguration of President Barack Obama in USA (21-01-2013).

Climate Change

We will respond to the threat of Climate Change, knowing that the failure to do so would betray our children and future generations.

Equal Living

For our journey is not complete until our wives, mothers, daughters can earn a living equal to their efforts

Love must be equal

Our journey is not complete until our gay brothers and sisters are treated like anyone else under the law-For if we are truly created equal, then surely the love we commit to another must be equal as well.

Americas Possibilities-Made for this moment

Americas possibilities are limitless for we possess all the qualities that this world without boundaries demands: Youth and Drive, Diversity and Openness, an endless capacity for Risk, and a gift for reinvention-My fellow Americans, we are made for this moment, and we will seize it-as long we seize it together.

Our Generation’s Task

That is our Generation’s Task-to make these words, these rights, these values of Life and Liberty and the pursuit of Happiness-real for every American.

Set this Country’s course

You and I as citizens have the power to set this country’s course. You and I as citizens have the obligation to shape the debates of our time-not only with the votes we cast, but with the voices we lift in defense of our most ancient values and enduring ideals.

Service Quality in Service Companies and Hotels

In the frontline of the new millenium, services will be the “ultimate dominator” against goods in their contribution to the world economy war. In line with this, service quality can be considered as the “flagship” of the “services fleet” in academic and managerial battles.

In particular, the reason for tracking and improving any quality standard is based on the theory that by creating a strong, favourable and unique perception of service quality in the mind of consumers, a service firm can sustain its competitive advantage and achieve commercial credibility and return on quality. These issues are a major concern of every service firm and particularly of excellent hotels, due to intense competition derived from increases in standard of living, leisure time and travel for leisure and business purposes.

Accordingly, a research project (Michael Kassotakis, 2000) aimed to assess perceived service quality and investigate the importance of service quality dimensions within a hotel context. Aldemar Hotels in Crete were considered a special case of a service firm, which has demonstrated its commitment to continous service quality improvement.

Empirical data was collected by means of a self-administered questionnaire based on the perceptions-expectations model (SERVQUAL) in order to evaluate quests’ perceptions of the previous issues along the five service quality dimensions.

The most important findings revealed that in general Aldemar Hotels’ performance, along the five service quality dimensions meets guests’ expectations. Furthermore, the findings indicated that reliability and responsiveness dimensions were, for the majority of guests, the most important determinants of service quality. The remaining dimensions (tangibles, empathy and assurance) followed a mixed pattern in terms of their importance to guests’ perceptions of service quality. This in turn means that “item gaps”, “dimension gaps” and the perceived service quality gap have diagnostic and practical value but they need to be weighted in terms of service quality dimensions. Only then they can provide meaningful results and help managers to track and improve effectively service quality features.

Therefore, service firms such as hotels need to take into consideration the above issues, along with the intervention of the services marketing imagination, in order to track and improve deficiencies in service quality features but also delight the customer. A corporate philosophy, dedicated to continous service quality improvement is the only way for establishing a competitive position against service firms, offering merely a satisfying level of quality.

E-BCR

Michael Kassotakis MCIM, www.e-bcr.com

 

 

Eurovision Grand Final. Positions and Points

Country           Points            Position
Sweden           372                    1
Russia             259                    2
Serbia              214                    3
Azerbaijan       150                     4
Albania             146                    5
Estonia            120                     6
Turkey              112                     7
Germany          110                     8
Italy                   101                     9
Spain                 97                    10
Moldova             81                    11
Romania           71                    12
F.Y.R.O.M.         71                    13
Lithuania           70                     14
Ukraine             65                     15
Cyprus              65                     16
Greece              64                     17
Bosnia &
Herzegovina      55                      18
Ireland               46                       19
Iceland              46                       20
Malta                 41                       21
France              21                       22
Denmark           21                      23
Hungary            19                       24
United Kingdom12                       25
Norway 7 26

The Most Popular Cretan Songs, Popular Cretan Musicians, Cretan Music Festival(Pagritio Stadium, Crete, Greece)

Youtube Channel: EBCRSERVICES

http://www.youtube.com/playlist?list=PL02BEA4EC63AEC525.

A list of the most popular Cretan Songs. A tribute to the most popular Cretan Musicians like Michalis Tzouganakis, Nikos Xilouris, Vasilis Skoulas, Achileas Dramountanis, Thanasis Skordalos, Nikos Zoidakis, Aerakis, Michalis Polychronakis, Giorgos Zervakis, Tasoula, Georgia Dagaki, Michalis Kounalis, Dimitris Kounalis, Kostas Mountakis and many others. Today is the ” The Holy Spirit Day” in my Homeland Crete and I would like to initiate publicly a proposal for an Annual Cretan Festival, Every September with the participation of the Cretan Musicians that are included in this Cretan Playlist. The recommended Venue is Pangritio Stadium in Heraklion, Crete, Greece. By Michael Kassotakis MCIM, E-BCR, http://www.e-bcr.com

World Music Playlist, Dance Music, Club Music, Party Music, Music for DJs. Just click on the link and Let The Music Play

This is a selection of Top Hits related to Dance Music, Club Music, Music for Djs. It is a great tribute for great Musicians like Jennifer Lopez, Shakira, Enrique Iglesias, Madonna, Ke$ha, Andrea Banica, Alcazar, Ricky Martin, Cher, Snap, Culture Beat, Boney M, Ace of Base, Right Said Fred, Haddaway, Uniting Nations, David May, Moises Modesto, DJ Antoine, The Beat Shakers, Tiesto, Britney Spears, Aqua, LMFAO, Lady Gaga, Uniting Nations, Pitbull, Chris Brown, Backstreet Boys, Aqua, Robbie Williams, Sixpence None The Richer, The Cardigans, Bryan Adams, Melanie C, Christina Aguilera, Sheryl Crow, Shania Twain, Blondie, Will Smith, Lou Vega, Jamiroquai, Modern Talking, Donna Summer, Flashdance, David Guetta, Nicki Minaj, Avicii, Adrian Sina, Cascada, Inna, Duran Duran, Bruce Springsteen, Eddie Murphy, Michael Jackson, The Four Tops, U2, Dire Straits, Deep Purple, Joan Jett, Midnight Oil, Down Under, Dead or Alive, Venus, Kim Wilde, Samantha Fox, Gunther, Alphaville, Darkness, Eclipse, K. Da Cruz, Salt-N-Pepa, Technotronic, La Bouche, New Kids on The Block, Dr Alban, Opus, Sabrina, Kaoma, Aventura, Lucky Man Project, Las Ketchup, Gipsy Kings, Ishtar, Elena Paparizou, Sakis Rouvas, Otherview, Mark F. Angelo, Nicko, Bob Sinclar and others. The main aim was to create a mix of Dance Music, Club Music, Party Music, Music for DJs no matter the genre of music. These are Top Hits that most of us like and can dance. Enjoy it!!!!!!!!!

http://www.youtube.com/playlist?list=PL64E6BD94546734D8&feature=mh_lolz&hl=en&gl=US or http://www.e-bcr.com/videos

Grand Tour of East Crete: Heraklio and Lasithi

Grand Tour of East Crete: Heraklio and Lasithi

I crossed a Grand Place of East Crete:Heraklio and Lasithi in 18/08/2012 and 19/08/2012. It was God’s Will to do it and this happens once in a Millennium. I started the tour from Nea Alikarnassos towards Malia. Then I went up to the Mountain Selena. I stopped at Mohos district for a drink. Some friendly people and traditional taverns were there. One exception, a thin man with a moustache who throwed a small bottle of water under my car but anyway, I think he was joking. I stayed until 15:30 Then I started driving like a F1 Driver. It was very dangerous because the roads were narrow. I followed the route from Mochos to Kera and Tzermiado and I made a really Fast Round of Lasithi Plateau and then I started going down from Mesa Lasithi to Zenia, Adrianos with a quick stop for fuel at Agios Nikolaos. Then I continued going down from Agios Nikolaos to Istro, Pachia Ammos towards Ierapetra. I entered Ierapetra and then I turned towards the South East Lasithi. I passed Ierapetra Camping and I stopped at Korali Beach for Swimming. The wind was blowing very strong so that tiny sand stones were flying. The Game continued between 20:00-21:00, when I took the road to the “Queen of South Crete”: Ierapetra. I had some pork meat and Soft Drinks and a Cold Coffee at the East Part of Ierapetra. Then I took the road towards Myrtos, crossing Gra Ligia, Stomio and Neos Myrtos.  I crossed Myrtos between 21:30-22:00 and entered Viannos Municipality (Tertsa) about 22:00. (18/08).I spend the night at a peaceful beach West of Tertsa District (19/08). It was a Miracle. I was staring at the Night Sky who was crystal clear and hundreds of stars were shining. Some Fishing Boats were still on the Livikos Sea till early in the morning. I woke up about 07:00 am and the sea was calm. I “washed my face and body” with a short swim. Then I continued towards Psari Phorada, where I arrived between 08:20-09:00. I had some drinks and sweets and I went for swimming until 13:00-14:00. I had two ice creams and a soft drink and then I took the road back to Heraklion, crossing the Omalos Mountain to Viannos, Panagia, Kasteli, Kalo Chorio, Koxari, Gouves. I reached the North National Highway of Crete between 17:00-18:00 and finished between 17:30-18:00.

It was a unigue driving and tour experience. E-BCR, Michael Kassotakis, www.e-bcr.com