Category Archives: Service quality

Best Value for Money Recipes for Middle – High Class People

“MenuTanned Octopus”

1. Ingredients.

1.1. 1-3 kg Fresh or Frozen Octopus

1.2. 100 ml Olive Oil

1.3. 200 gr vinegar

1.4. 200 gr Origano

1.5. 300 gr Lemon Juice

1.6. 5 Roasted Toast Pieces of Wheat Bread

1.7. “Country Salad” with Tiny Tomatoes, virgin olive oil, feta,

30 medium-large olives that have been put in vinegar for maturity and better taste.

1.8. Greek Tzatziki made by a mix of cow-goat yogurt, wine vinegar, tiny slices of cucumber and virgin olive oil.

1.9. 3 Blonde or 3 Black Trappist Beers.

2. Preparation and Cooking

Fresh Octopus: Hit it on a Hard surface for a minimum 2000 times, then bring it in the house, put it in a large plate, cover the octopus

with  origan and vinegar, let it there for a minimum 2 Hours, then put it  in a pan for frying, then put the pan on fire or on “kamineto”, light  the fire and start frying it. Keep frying it until it becomes “tanned”.

When it becomes “tanned” put it in a plate, then pour the lemon juice on, below, right, left, center. Serve it, with the tzatziki and The Three Beers.

3. We eat them and drink them.

4. We offer a Free Bowl of Chilled Chocolate Creme.

Prince Michael Zhou: Maxims and Quotes I

Prince Michael Zhou: Maxims and Quotes I

  1. No more new cars, repair and use the used ones.
  2. Darlings, I don’t pay for sex anymore. If you like me and I like you and you are not someone else’s girlfriend-Come to me.
  3. My dear Naval and Commercial Mariners, We have made a lot of hard work and made a lot of money for more than 21 years. It’s time to leave commercial ships’ and warships’ job, do any kind of land jobs or business, protect our wives and children, support our wives and children-live and enjoy our lives, families and properties.

©®™ E-BCR, Michael Kassotakis, 2019-2039

Electronic, Business, Consulting, Research,

Online Shopping, Investment Management

https://www.e-bcr.com/

Michael Kassotakis MCIM, FCMI, CMktr – e-bcr

Michael Kassotakis MCIM, FCMI, CMktr
Michael Kassotakis
Michael Kassotakis MCIM, FCMI, CMktr

Service Quality Within Hotels:Theory, Evaluation and Practice of Service Quality

Service Quality Within Hotels. Theory and Practice. How to assess service quality in Hotels. Research and Managerial Implications. This work of art, instruction, manual, writing and consulting was completed in the start of the current millenium. It is the first work in the world that evaluated service quality in hotels. It is also a move by move guide that will enable hotel owners, hotel managers, marketing managers, management consultants, tourism consultants, ministers of tourism and others to assess service quality within a hotel, hotels, group of hotels, hotels in a town, hotels in a city, hotels in an area, hotels in an island, hotels in a region, hotels in a country, tour operators, travel agencies, hotels in a continent and hotels in the world. 9% of the net revenues of each month will be donated randomly to charity organisations or non-profit organisations in Americas, Asia, Africa, Europe, and Oceania, in order to feed people. This is the First edition and we ask for your understanding if you find proof areas for improvement, so we offer in an initial lower price than it’s real value.

Service Quality Within Hotels:Theory, Evaluation and Practice of Service Quality

Legalization, Quality Control of soft narcotics-Use in designated areas.

A great issue that needs immediate consideration and action from all republics and kingdoms all over the world, is the legalization, Quality Control  of soft narcotics and their designated use.

Private research that I have reviewed, indicates that legalization of soft narcotics like marijuana and cannabis will reduce significantly violence and crimes. Their use can be done after strict quality control because the most health problems and deaths are caused by narcotics mixed with chemicals and other damaging substances.

A tested designated use of soft narcotics is licensed cafes and bars but with proper inverter air-conditions for the recycling of the smokes.

Hard narcotics are extremely difficult to be legalized because they are extremely addictive and cause significant health problems that lead to one direction that is slow and painful death. Another point is that their legalization would raise significant protests by many related organisations and societies.

This conclusion is derived not only by private research but also from the street experience, I have gained through my  social and professional life. Relevant actions to be examined by relevant authorities…..

E-BCR

Michael 

 

e-book and book Service Quality Within Hotels

Service Quality Within Hotels. Theory and Practice. How to assess service quality in Hotels. Research and Managerial Implications.
This e-book, work of art, instruction, manual, writing and consulting was completed in the start of the current millenium. It is the first work in the world that evaluated service quality in hotels. It is also a move by move guide that will enable hotel owners, hotel managers, marketing managers, management consultants, tourism consultants, ministers of tourism and others to assess service quality within a hotel, hotels, group of hotels, hotels in a town, hotels in a city, hotels in an area, hotels in an island, hotels in a region, hotels in a country, tour operators, travel agencies, hotels in a continent and hotels in the world. 9% of the net revenues of each month will be donated randomly to charity organisations or non-profit organisations in Americas, Asia, Africa, Europe, and Oceania, in order to feed people. It’s value would be significantly higher if we sold it in paper format.

You can buy it at the below locations:

Service Quality Within Hotels

Service Quality Within Hotels: Theory, Evaluation Practice of Service Quality

Service Quality in Service Companies and Hotels

In the frontline of the new millenium, services will be the “ultimate dominator” against goods in their contribution to the world economy war. In line with this, service quality can be considered as the “flagship” of the “services fleet” in academic and managerial battles.

In particular, the reason for tracking and improving any quality standard is based on the theory that by creating a strong, favourable and unique perception of service quality in the mind of consumers, a service firm can sustain its competitive advantage and achieve commercial credibility and return on quality. These issues are a major concern of every service firm and particularly of excellent hotels, due to intense competition derived from increases in standard of living, leisure time and travel for leisure and business purposes.

Accordingly, a research project (Michael Kassotakis, 2000) aimed to assess perceived service quality and investigate the importance of service quality dimensions within a hotel context. Aldemar Hotels in Crete were considered a special case of a service firm, which has demonstrated its commitment to continous service quality improvement.

Empirical data was collected by means of a self-administered questionnaire based on the perceptions-expectations model (SERVQUAL) in order to evaluate quests’ perceptions of the previous issues along the five service quality dimensions.

The most important findings revealed that in general Aldemar Hotels’ performance, along the five service quality dimensions meets guests’ expectations. Furthermore, the findings indicated that reliability and responsiveness dimensions were, for the majority of guests, the most important determinants of service quality. The remaining dimensions (tangibles, empathy and assurance) followed a mixed pattern in terms of their importance to guests’ perceptions of service quality. This in turn means that “item gaps”, “dimension gaps” and the perceived service quality gap have diagnostic and practical value but they need to be weighted in terms of service quality dimensions. Only then they can provide meaningful results and help managers to track and improve effectively service quality features.

Therefore, service firms such as hotels need to take into consideration the above issues, along with the intervention of the services marketing imagination, in order to track and improve deficiencies in service quality features but also delight the customer. A corporate philosophy, dedicated to continous service quality improvement is the only way for establishing a competitive position against service firms, offering merely a satisfying level of quality.

E-BCR

Michael Kassotakis MCIM, www.e-bcr.com